Neuralstar SQM: Service Quality Manager

Improve the Management of Services and Service Level Agreements (SLAs)

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Delivering quality services such as data backhaul, high-speed data access, video distribution and programming content to customers using satellites is the lifeblood of many organizations. That makes proactively measuring service quality and demonstrating compliance with SLAs critical to growing revenue, improving customer satisfaction and optimizing operations.

NeuralStar Service Quality Manager (SQM) is the first true end-to-end service management product in the satellite industry. It manages services across the entire network to help organizations improve service quality assurance and deliver visibility into customer impacting conditions to maximize revenue and reduce costs. It delivers situational awareness and service transparency from source to destination across transport mechanisms such as circuit (satellite/microwave) and packet (IP) networks.

Neuralstar SQM Dashboard UI

 
NeuralStar SQM manages service performance including top SLAs by revenue.

 

NeuralStar SQM’s key capabilities include:

 

  • Service Management - manage hundreds of services and thousands of supporting devices across the globe and improve service quality assurance and provide insight into service-affecting conditions
  • Service impact, Root Cause Analysis (RCA) and event management - improve service quality assurance and provide insight into service-affecting conditions by viewing infrastructure as a service rather than individual elements

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